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REFUND POLICY

Refund Policy – INVOI

1. General provisions

  1. This Refund Policy sets out the rules concerning cancellation, refunds and complaints relating to services and products offered by INVOI ApS.

  2. The Policy applies to clients using INVOI services, training and software, including SkillFlow and IT Ticket Tool.

2. IT and consulting services

  1. For consulting services, audits and IT implementation projects, refunds are not available once delivery of the service has begun, unless otherwise required by applicable law or agreed in writing.

  2. Before delivery begins, the client may cancel the service and request a full refund of amounts paid, subject to the agreed contractual terms.

3. Training

  1. A client may cancel participation in a training course and receive a full refund if INVOI is notified at least 7 days before the scheduled training date.

  2. Cancellation less than 7 days before the scheduled date results in a refund of 50% of the fee.

  3. Failure to attend without prior cancellation does not qualify for a refund.

4. Software (SkillFlow, IT Ticket Tool)

  1. Software licences or subscriptions may be eligible for cancellation within 14 days of purchase if they have not been activated, subject to applicable law and the terms agreed with the client. Logging in and using the system is treated as activation.

  2. For automatically renewing subscriptions, the client may cancel a future billing period at any time. Fees for a billing period that has already started are not refundable unless required by applicable law or agreed otherwise.

  3. Software-related complaints are reviewed individually. INVOI will provide technical support and, where an issue cannot reasonably be resolved, may offer an appropriate proportional refund or other remedy.

5. Refund procedure

  1. To request a refund or submit a complaint, send an email to biuro@invoi.email stating the order or service number and the reason for the request.

  2. Approved refunds are processed within 14 business days using the original payment method or another method agreed with the client.

6. Final provisions

  1. INVOI reserves the right to update this Refund Policy.

  2. The current version is published on www.invoi.online.

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